Shipping & Returns
At Kitten Pups, we’re dedicated to providing high-quality pet essentials delivered with care — and ensuring your shopping experience is smooth from cart to doorstep. Please review our shipping and returns policy below for all the details.
Shipping Information
Order Processing Time
All orders are processed and prepared for shipment within 2–4 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
We ship your order promptly Our products are carefully prepared and shipped with trusted delivery partners. We focus on reliable, secure shipping to ensure your order arrives safely.. Estimated delivery times are:
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Standard Shipping (US & International):
7–15 business days from the shipping date.
Shipping times may vary depending on the destination, (for international orders), weather conditions, and carrier delays.
Live Order Tracking
Once your order has shipped, you’ll receive a live tracking link. This lets you monitor your order in real-time, so you always know where it is.
Shipping Destinations
We currently ship to:
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United States (All States)
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Selected international countries (Check availability at checkout)
If your location isn't supported, feel free to contact us, and we’ll do our best to assist.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected service. Occasionally, we offer free shipping promotions — so keep an eye on our banner offers or subscribe to our email updates!
Returns & Satisfaction Guarantee
We want you to love every product you purchase from Kitten Pups. If for any reason you’re not satisfied, we offer a 30-day return policy — no questions asked.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
Return Conditions
To be eligible for a return:
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The item must be in its original condition, unused, and in original packaging.
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Proof of purchase (e.g., order number or receipt) must be provided.
How to Start a Return
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Email us at kittenpupscontact@gmail.com with your order number and reason for return.
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Our support team will provide you with a return label and instructions.
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Send the item back using the provided label.
We offer free return shipping for all eligible returns.
Refunds
Once we receive your return and inspect the item, we’ll process your refund to your original payment method within 5–7 business days.
Non-Returnable Items
For hygiene reasons, some items (like grooming tools or used feeding products) may not be eligible for return once opened. We’ll always specify this on the product page.
Need Help?
We're here to make things easy. If you have any questions about shipping, tracking, or returns, don’t hesitate to reach out:
kittenpupscontact@gmail.com
Kitten Pups
19 Beckford St, Apt 10
Beverly, MA 01915
United States
Thank You for Choosing Kitten Pups
We’re honored to help you care for your furry friends. Your trust means the world to us, and we’re committed to delivering products — and service — you’ll love.