Frequently Ask Questions
Welcome to the Kitten Pups Help Center — Everything You Need to Know Before You Shop!
We understand that as a loving pet parent, you want clarity and confidence before making a purchase. Below, we’ve answered the most common questions to help you shop with complete peace of mind.
Product & Shopping Questions
1. Are Kitten Pups products safe for all pets?
Yes! All products from Kitten Pups are developed or selected with guidance from pet health professionals and meet U.S. pet safety standards. We ensure everything is non-toxic, gentle, and suitable for cats and dogs of various breeds and ages.
2. How do I choose the right product for my pet?
Each product page includes a detailed description, usage guidelines, and recommendations by pet size or type. If you're unsure, email us at kittenpupscontact@gmail.com and our experts will help guide you.
3. Are your products tested or reviewed by professionals?
Absolutely. Many Kitten Pups products are behaviourist- or vet-reviewed and backed by professional research. We prioritise health, hygiene, and behavioural success in every item we offer.
4. Are your grooming products suitable for sensitive skin?
Yes, we offer grooming tools and sprays specially designed for pets with sensitive skin, including hypoallergenic options. Always do a small patch test before full use.
5. What materials are used in your products?
We use pet-safe materials including BPA-free plastic, stainless steel, medical-grade silicone, and soft, non-irritating fabrics. Product-specific materials are listed on each product page.
Shipping & Delivery
6. How long does it take to receive my order?
We ship orders within 2–4 business days, and delivery typically takes 7–15 business days depending on your location.
7. Do you ship internationally?
Currently, we ship across the United States and to select international locations. You can check availability during checkout.
8. Do I get a tracking number?
Yes! Once your order ships, you will receive a live tracking link via email so you can monitor your package in real time.
9. What if my package is delayed or lost?
While delays are rare, we’re here to help! Contact us at kittenpupscontact@gmail.com with your order number and we’ll assist you right away.
10. Do you offer express shipping?
At this time, we focus on standard shipping to ensure cost-effective delivery. We plan to offer faster options in the near future.
Returns & Refunds
11. What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your product, you can return it within 30 days of delivery — no questions asked.
12. Do you charge for returns?
No! Kitten Pups provides free return shipping for all eligible items.
13. How do I start a return?
Email us at kittenpupscontact@gmail.com with your order number and reason for return. We’ll send you a prepaid label and instructions.
14. When will I get my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
15. Can I exchange an item?
Yes, if you'd prefer a different item or size, just let us know in your return request.
Payments & Orders
16. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.
17. Is my payment information secure?
Yes, your data is protected with SSL encryption and processed through secure Shopify Payment gateways.
18. Will I be charged any additional fees?
No hidden fees. The price you see at checkout is the total unless otherwise stated (e.g., international taxes or shipping where applicable).
19. Can I change or cancel my order after purchase?
Please contact us within 12 hours of placing your order. Once processing begins, we may not be able to cancel or modify the order.
20. I didn’t receive a confirmation email — what should I do?
Check your spam/junk folder first. If it’s still missing, email us with your name and order details so we can resend it.
Pet Health, Safety & Training
21. Are your products approved by vets or pet professionals?
Many of our products are developed in consultation with veterinarians, trainers, and behaviourists — especially those related to grooming, training, and health.
22. Do you offer products for specific behavioural issues?
Yes! Kitten Pups offers training sprays, anti-bark collars, anti-scratch solutions, potty training kits, and more — all behaviourally effective and safe.
23. Are your products safe for small kittens and puppies?
Absolutely. Kitten Pups specialises in supporting new pet parents. We provide safe, gentle, and development-friendly products for young pets.
24. Can your products help with potty training?
Yes! We offer pads, trays, and training sprays specifically designed to teach good potty habits — with expert guidance included.
25. Do you provide advice or tips on how to use the products?
Yes! Most product pages include tips, and we regularly post guides and tutorials. You can also email us for one-on-one recommendations.
Website & Support
26. Is KittenPups.com a secure website?
Yes, our website is SSL secured, ensuring all your personal and payment information is encrypted and protected.
27. How do I contact customer support?
You can reach us anytime at kittenpupscontact@gmail.com. Our support hours are Monday to Friday, 9 AM – 6 PM (EST).
28. Do you have a physical store?
Currently, Kitten Pups operates exclusively online. This allows us to keep prices affordable and reach customers across the U.S.
29. Do you offer wholesale or bulk orders?
For wholesale inquiries, email us directly — we’r happy to discuss potential partnerships or bulk ordering.
30. How can I stay updated on new products and offers?
Join the Kitten Pups mailing list at checkout or in the footer of our site to receive early access to new products, sales, and expert pet tips.
Still Have Questions?
We’re here to help. Email us anytime at
kittenpupscontact@gmail.com